Returns & Refunds

Last updated: August 2026

Absorbex Solutions wants customers to receive the product they ordered in satisfactory condition. Nothing in this policy limits a customer’s rights under applicable South African consumer legislation.

Damaged or incorrect orders

If you receive an incorrect product or your order arrives damaged, contact us and provide your order number, a description of the issue and photographs where relevant. We will assess the matter and provide an appropriate replacement or refund where applicable.

Defective goods

South African consumers have statutory protections relating to defective, unsafe or poor-quality goods. Where applicable under the Consumer Protection Act, qualifying goods that fail the required quality standards may be returned within the statutory period for an available remedy. Because silica gel sachets are not realistically repairable, the practical remedy would generally be replacement or refund where applicable.

Online purchase cooling-off period

Where the cooling-off provisions of the Electronic Communications and Transactions Act apply, a consumer may cancel an eligible online purchase of goods within seven days after receiving the goods without giving a reason. The customer may be responsible for the direct cost of returning the goods. Certain goods and transactions may be excluded by law.

Returned products

Where appropriate, products returned because of a change of mind should be unused and returned in their original packaging where reasonably possible. This requirement does not override statutory rights relating to defective or unsafe goods.

Refunds

Approved refunds will be processed using the appropriate payment method. The time taken for funds to appear in a customer’s account may depend on their bank or payment provider.

Requesting a return

Email: sales@absorbexsolutions.com
WhatsApp: 075 176 5067